Every time we go in, we are told we cannot be helped because there is "no store manager in the store at this time." Then I was told December 11. I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. Show room (Mavis and Britannia Mississauga) charged me $4500/=, and now they say, sorry there is nothing they can do. We just purchased a coffee table that happened to be too big for out our room and other furniture, we thought no problem because we can return it since we did not use it and we just left the warehouse to pick it up. I had to call family members to get me up. They are well-known for their moderately priced furniture. I wanted to buy all all my house furniture from here and I did. 2:30 passed and I had heard nothing. This is going to be a long review because the incompetence of this company is nothing short of epic. Sonya is nothing short of amazing-the consummate professional. Thats right you read correctly, three deliveries, damaged furniture. I had guests visiting and bought complete bedroom sets for 2 rooms and paid cash.I was told there were no issues in one order but the dresser for second room will be delivered couple days late. The $550.00 I spent for my warranty is worthless. Calls to the establishment go unanswered. Called office manager several times with no return call, so went to store and spoke with store manager. Fabric on sectional cushion started pilling within 3 months & we rarely sit there. Let me put it this way I pretty much had my bed paid off before Ashley ever brought it to me. Lesson learned. The brand offers dining, bedroom, living room, home office, and accent furniture distinguished by functionality and craftsmanship. I am very impressed with the quality, especially for the price. We ended up having to pick all of our order at least 3 weeks later. The home store and warehouse both play games and blame each other for mistakes. Our site is exactly what you need!Furniture.com aggregatesquality furniture ina I told the salesperson we were a definite no on one brand. And why do they continually lie? The top products for each brand were chosen based on the companys most popular and well-known high-quality offerings. That was a fraudulent statement which later they blamed on our salesperson. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didnt match what we were sent and that the color of the one in the video did. She is a life saver! Evidently they screen calls because neither person was available and I was told one of them would call me back. Do not give them your money. The manager said it will be refunded back to my mom's card. We did not realize just how horrible our old box spring mattress was until we switched to this mattress. These people are scam artists. Thankfully got protection plan; began flaking/peeling and looking like we had it for years in only a couple months and this was with limited usage. We were told delivery would be on or about 2/20. Pay a little more and go to a private furniture store. She said all was good and it should take about a week. Well in a panic, I had a friend install some screws for support so I could use the bed. Customers find the higher priced options to be well-made, while there remains some disagreements with the durability of lower priced options. You can find the exactly same furnitures at the outlet stores (I guess they all have one supplier) for less expensive. It was pricey but was reassured I could get a line of credit to help. Wednesday the delivery set the mattress on the bed and told her to let it open up and not to use it for 24-72 hours. In 2019 we bought a loveseat and mattress set from Ashley. He is there if you have any questions but does not hover. He gave us his card info and we were super excited to follow through with this. Guess what! While some products use sturdy materials like solid wood, others use engineered materials like particle board, which may be less sturdy. The sales associate, Scott Grimm, was very helpful and attentive to our needs. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. So we had to send it back. He literally changed my mind. While there are many that have good things to say about their customer experiences, there are others that have had issues with delivery and durability of products. LOL! Seriously? You cannot call the store directly and get ahold of anyone. Every time I call, no one has notes documented. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. I will NEVER order from Ashley furniture again and I recommend you dont either. She says she is also frustrated with the company. I purchase a family room Set in April from the Opelika store. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. Today I got an email from one of the store sales representatives asking me that am I comfortable with Nov 20th delivery date. When we received the dresser we noticed a horrible smell. For eclectic, unique furniture, World Market is a great brand to shop. Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. We recommend Ashley Furniture for its wide selection of materials and designs, affordability and price-match guarantee. The next person looked at it and said it was pet damage. We call and we're ignored, we have been incredibly patient and this company does not deserve it. He actually made it right and only changed me for the one pillow. This usually does not happen. Only guests. Get Directions. By May one of the legs came off. It's a lot of people that know me in the music world . When we tried to cancel the contract we got the run around. Ron told me Albert was going to be at the store on Sunday. I spent an entire hour there with not one hello from anyone. coffee table and two end tables each weighing 85lbs. I purchased a higher end Ashley sofa through Amazon and a little over a month later, there was a creaking noise on the right side of the sofa any time I sat on that end and the creaking noise became more pronounced as time transpired. I decided to cancel the order and buy the items online from a non Ashley store. With La-Z-Boy, frames, springs, and mechanisms are all covered by a limited lifetime warranty. It. I dont mind it now, but the first couple of weeks I slept on this, it felt weird. 6. From the manager to the customer service rep, to the way they run their businessjust CRAP. I wasted my whole day waiting and i had to cancel all my plans becuase i was never informed they were not coming, i was really upset! Really makes everything feel so cheap. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. If you're looking for nice furniture, don't go here. I have never received from any other furniture store anything like this. WE WILL NEVER BUY ANYTHING FROM ASHLEY FURNITURE AGAIN. We bought furniture over a month ago, and have only received 1/2 of it. As I carefully inspected the other piecesthe dresser and the chest and there are discoloration marks on the furniture, it looks like when they moved the columns the paint wasnt dry because you can see the layer underneath the paint so dont let them fool you as THE COLUMNS ARE NOT MADE O F WOODlooks like chalky substance that is shedding the brown and black paint. After buying two chairs and an five year extended warranty I have come to realize that both the furniture and warranty are cheap and useless. It was an immediate change in attitude. We even had a rep weeks ago say she would put a note on the drivers' order form saying to take the piece even if there is dog hair because it's ridiculous. Then we notice 4 of the 6 arm rests of the sectional and recliners have their stuffing separating and the ottoman is collapsing, this is within 4-5 weeks of occasional use. I purchased a coffee table from one of their branch. Now it us the 12th and not here. Called the store on Dressler to make a claim on their Warranty. Archived post. New delivery Date is July 8th. He mentioned THE ENTIRE COUCH would fit. First of all, Ashley has some nice furnitures and their prices are reasonable UNLESS they give u extra discounts on top of the discounts, and this was how I got into this scam! Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. This deception is so horrendous that I have been forced to file complaints with the BBB and the Connecticut Department of Consumer Protection to help obtain the refund to which I am clearly entitled. They are always "closed". Every time I have called for an update they push the delivery date back. Overall, customers like their selection, but there were some disagreements with sizing and durability for some options. They re-ordered and I was told delivery would be 12/24/19 but of course, that didn't happen. Review of excellent, extraordinary, above & beyond customer service. Once we got the new one in the room we started noticing the smell again. The worst of the wild kingdom are the two snakes in the grass, Chad Spencer and Mark Dufresne. The next day, I called Customer Service and was told the request STILL hadn't been submitted and the earliest I could receive it was in 1 week. 616 East Kimberly Road Davenport, IA 52807. www.slumberland.com Our mission is to improve the life of each customer. Thanks Again P.W. My bed has been on the floor now for 2 weeks. Went in to get a refund and they talked us into re-selecting instead, plus giving discount which we were like FINE, we'll give it another shot. lies, and just a traumatizing expirience! The loud metallic squeaking occurs every time I sit on the bed, move even an inch on it, and get up from it. I paid to have it hauled over there and they called the cops on me. Ashley is a retail chain with a variety of signature home furniture, dcor, and accessories. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. She took us straight to the memory foam pillows and told us if we bought one we would get one free. Customer care was not her profession. PLUS the base did NOT have drawers. Ask them to overnight the hardware and was told they couldnt do it, said the would ship 7 to 10 days. Was told due to COVID that at that time they could not take the furniture back. (3) Customer service ended after they had my money. We have yet since the 1st insident received a call back. Fast forward to June, when we're in the shops for a new bed. Do I recommend this sofa table with stools? On 1/24, we donated our living room set to charity. The LEGS OF THE COUCH were not attached! They only delivered half of the sofa that we ordered and had to bring the rest on a different date. Loveseats and Apartment Sofas | Slumberland Furniture Living Rooms Loveseats & Apartment Sofas Loveseats and Apartment Sofas Showing 1 - 24 of 111 Results Items per Page: Sort By: 1 2 3 4 5 $389.00 Hot Buys! Missed deliveries, broken furniture delivered, missed deliveries again, no notice for delivery as arranged, Rude customer service. Know someone shopping for Ashley or Slumberland. I met with Francisco and he took me to the section of the store where they had desks (very low demand piece of furniture in general) and I found one that fit perfectly.

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